RENE TRUST has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. RENE TRUST expects that all donors will exercise due care and diligence while making donations. RENE TRUST also recognizes that a donation may be made erroneously or donors may change their mind. RENE TRUST will examine request for refund of donation and endeavor to make the refund. RENE TRUST may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
RENE TRUST is not obliged to make refunds and may, on its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request RENE TRUST in writing or by email for a refund at the following address: –
RENE TRUST
6/38-Visuvasapuri 3rd Street,
Gnanolivupuram, Madurai-625016
Tamil Nadu, India.
e-mail: trustrene@gmail.com
projects.renetrust@gmail.com
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card, Debit Card or Online Payment and should reach RENE TRUST office within 7 (Seven) days from the date on which you made the donation i.e., The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to RENE TRUST or someone authorized by RENE TRUST for this purpose, OR The date on which you dispatched the cheque / demand draft to RENE TRUST by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Online Payment Gateway, Banks, etc. through which transaction is done.